RamyCook FAQ

South Korea, the United States and several Southeast Asian countries. Bulk orders and OEM projects are supported.

Has 3C certification. Corresponding documents can be provided according to the target market. Regarding the scope of mandatory certification for specific models (such as China 3C), because applicability varies by batch and model, it is recommended to request the certificate number for that model from customer service and verify it before purchasing; we will provide it together during the quotation stage.

Yes. Both cup and packet noodles fit; the machine controls the heating time according to the setting you choose.

Yes. Heating the plate dry will damage it. The water level must cover the heating plate before the machine will start.

Direct mains tap water is not recommended. The machine takes a dual inlet: filtered water from a purifier, or bottled purified water. Municipal hardness varies, and hard water scales noticeably faster.

The tank must hold more than 1 litre before the machine dispenses; capacity is 1.3 L. Below that level it beeps and stops dispensing — top it up and it continues.

The JM9A needs a purifier rated 600 gallons or more, or one with a pressure tank, plus a negative-pressure valve — it draws 1 L/min and protects itself if supply falls short. The M5A and M8A accept either a purifier or bottled water.

About 8 minutes. On first power-on the machine fills automatically, heats to 83 °C, then stops; operation is enabled only after that. This applies to the M5A and M8A — the JM9A heats on demand and needs no preheat.

Induction-compatible paper bowls, foil bowls and trays, iron or steel pots and stainless steel bowls. Paper bowls are not included and must be bought separately; the foil lining conducts heat fast and the bowl is thrown away after use.

Instant porridge, dumplings, wontons, rice noodles. If the container is empty or food sticks to the bottom it can scorch locally — always put eggs and seasoning on top of the noodles, never at the bottom.

M5A and M8A: M1 dry mixed 400 mL / 3 min 40 s, M2 soup 450 mL / 4 min, M3 thick 500 mL / 5 min. The JM9A differs (M1 540 mL, M2 680 mL, M3 300 mL, all 3 min 30 s) — follow the panel.

Yes. In standby mode, enter administrator mode (refer to the manual for how to enter administrator mode on each machine). Press the water volume button to adjust the water volume and the time button to adjust the time. You can set each level and then save. Changing the menu does not require an engineer.

It stops automatically. Putting the bowl back within 3 seconds continues the cycle; beyond 3 seconds the automatic programme exits and starts over when replaced.

Pour out the leftover water and wipe the inner pot and heating plate with a soft cloth. Do not rinse the whole unit under water.

The machine has a built-in descaling function; run it according to local water hardness rather than a fixed calendar. Slower dispensing, slower heating and new crackling during heating are the signals to descale.

It will not dry-burn unattended: if the pot is removed or unsuitable cookware is placed and not replaced within 1 minute, the induction cooker shuts off; severe overheating stops it until it cools. The plate stays hot after use — do not touch it.

E0 no cookware detected, E2 IGBT fault, E3 under-voltage, E4 over-voltage, E6 plate over-temperature, E13 fan fault, E29 insufficient inlet flow (JM9A). For E0 check that the container is seated and induction-compatible; for E29 check the purifier flow rate and that the line is not blocked. The rest usually indicate a power or cooling issue — power off, let it cool, restart, and contact us if it persists.

Power it off first, note the error code on the panel (E0 no cookware, E6 plate over-temperature), then contact us. Most issues can be traced to a specific part from the code without returning the whole unit.

The warranty period is stated on the warranty card and in the contract, and we confirm it at quotation stage. It covers the unit and core components against non-accidental damage.

Seals, heating plates and tanks can be ordered separately; we supply a parts list and lead time per model. We recommend keeping one spare set of seals on site.

No professional installation is required — connect the water inlet and power, and the first power-on fills and preheats automatically in about 8 minutes. For multi-unit rollouts we can provide on-site commissioning and staff training.

M5A and M8A draw 2200W total (1200W of which is the induction cooker) at 220V~/50Hz; the JM9A draws 2000W at 220–240V~ 50/60Hz. All three use a 10A earthed plug with about 1400mm of exposed cord, and run from an ordinary commercial socket.

The M8A and JM9A share the same footprint at 237 × 390 × 442 mm, weighing 5.5 kg and 4.7 kg net respectively; the M5A measures 250 × 480 × 500 mm at 8.5 kg net. All three sit on a countertop and need no dedicated prep room.

The JM9A heats cold water on demand through a thick-film element, so no tank sits reheating and no preheat is needed — 3 min 30 s per bowl. The M5A and M8A heat a 1.3 L tank and need an 8-minute first preheat to 83 °C.